Shipping policy
At Sumi's Farm, every order is freshly harvested, packed, and dispatched with care to ensure maximum freshness and nutrition.
Order Processing
- Orders are harvested and packed fresh before dispatch.
- Orders are typically processed within 24 hours of harvest.
Delivery
- We currently deliver only to serviceable locations listed on our website.
- Delivery timelines are generally within 24 hours of dispatch, subject to your location and delivery partner availability.
Receiving Your Order
As our products are highly perishable, please ensure that someone is available to receive the order at the delivery address.
Once the order has been successfully delivered, the responsibility for proper storage and handling rests with the customer.
Failed Delivery
If delivery cannot be completed due to customer unavailability, an incorrect or incomplete address, or the customer being unreachable, any re-delivery may impact the freshness of the product.
In such cases, Sumi's Farm shall not be responsible for any loss of freshness, and the order will not be eligible for a refund, replacement, or cancellation.
Delays
While we make every effort to deliver orders on time, delays may occasionally occur due to weather conditions, traffic, operational issues, or other circumstances beyond our control. We appreciate your understanding.
Need Help?
For any questions regarding your order or delivery, please contact us at:
📧 Email: hello.sumisfarm@gmail.com
Our team will be happy to assist you.